In the event that your account is being "Lock" due to multiple attempt of wrong password or wrong pin inserted, please follow the steps below.  

System URL 

Login Webv2: https://qm.gold/login 

Steps

Step 1: Access the System Login Screen

Step 2: Click “Need Help?” on the Login Screen

Step 3: Click “Click Here to Unlock” to unlock your account

Step 4: Insert Registered Email or Mobile Number to request code for verification 

Step 5: Insert the TAC that send to your email/mobile

Step 6: You will required to insert a new password for your account.

- End - 

Once your new password is set, your account will be unlock. Please proceed to login using your new password.