If your account has been locked, you can unlock it yourself by using the Self Unlock feature. Simply verify your registered email address or mobile number to regain access.
Step 1: Click Need Help? on the Login Page
On the WDG login page, click or tap the Need Help? button located at the bottom left of the login panel.
Step 2: Select Click Here to Unlock
The Help Info window will appear.
At the bottom of the window, locate the message:
"Your Account Is Locked? Click Here to Unlock"
Click or tap Click Here to Unlock to begin the account recovery process.
Step 3: Choose Your Verification Method
On the Forgot Password / Unlock Account page, select your preferred verification method:
- Email Address (registered with your WDG account), or
- Mobile Number (registered with your WDG account)
Choose the option you wish to use for password recovery.
Step 4: Request a Verification Code
Enter your registered Email Address or Mobile Number in the required field.
After entering the information, click or tap Request Code.
A 6-digit TAC (verification code) will be sent to your registered email address or mobile number.
Step 5: Enter 6-digit TAC
Enter the 6-digit TAC received via Email/SMS and click Confirm.
Step 6: Create New Password
Create a new password that meets all password requirements. Re-enter your new password and click Submit.
Step 7: Successfully Reset
A success message will appear indicating that your password has been reset successfully.
Over the Login page sign in using your new password.
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