Update Your Registered Mobile Number or Email Address

For security and account protection, registered mobile numbers and email addresses cannot be updated directly through the WDG system once they have been successfully bound to your account.

If you need to change your registered mobile number or email address, please submit a request to our Customer Care team for verification.

How to Request an Update

Please send an email to care@qbeb.org with the following information:

• Name

• IC / Passport Number

• Old Mobile Number / Email Address

• New Mobile Number / Email Address

Identity Verification

For security purposes, you must attach a recent selfie holding your IC (MyKad) or Passport.

Requests submitted without the required verification photo or with incomplete information cannot be processed.

Processing Your Request

Once we receive your email, our Customer Care team will verify your information before updating your registered mobile number or email address.

If additional information is required, our team will contact you using your registered contact details or via email.